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I excel at working in fast-paced and dynamic environments. I pride myself on my work
and put a strong emphasis on usability and documentation of my tools. I am looking to
obtain a challenging position where I can utilize and expand my current skill set
while having fun at work and advancing my career.
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- Trained / mentored 2 new-hires on procedures and best practices (Apple B&I)
- Supervised daily operations for 9 people on 24/7/365 schedule (Turner NOC)
- Hired 3 of 5 new staff in '05 without using recruiters, saving
$75,000 annually
- Supervised co-op students including assigning tasks and providing design
- Supervised cashiers at POS providing overrides and assisting with customer
service issues (Apple Retail)
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Cupertino, CA |
| Build Engineer, Build & Integration for
Mac OS X /
iPhone /
AppleTV |
May 2006 - Present |
- Built software for, controlled content for, and coordinated with the
developer tools team to release the first SDK for the iPhone and iPod touch
- Worked as the primary build engineer for project to transition to
4-way Intel processors as well as numerous other CPU Software projects
and updates
- Brought iPhone build system into SOX compliance by developing tools to
integrate with existing archive database
- Designed and implemented a visual web-based view to show build progress
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Atlanta, GA |
| Team Lead, Internet Operations NOC |
Feb 2005 - Present |
| Systems Engineer, Enterprise Systems |
Jan 2003 - Feb 2005 |
| Co-op, Enterprise Systems |
Jan 1999 - Jan 2003 |
- Lead group responsible for monitoring applications, servers, and
networking for 2000 hosts located in 3 datacenters. Managed day-to-day
relationships with external customer service firm and over 40 clients.
- Initiated, designed, and oversaw $350,000 NOC redesign to improve
monitoring functionality, customer service, and capacity. Project was
completed on time, on budget, and with minimal impact to daily operations.
- Completely re-developed in-house monitoring tools to support being
configured from a web interface, tied in with the Server Inventory.
- Published over 232-pages of documentation on Inventory and Monitoring
tools.
- Implemented fresh install of Netcool/Omnibus 3.6, including setup of
Syslog and SNMP Trapd probes and auto-updating ISM configs
- Developed several applications for in-house use, including sending mass
one-time e-mails, posting operational documentation to intranet, etc.
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| Apple Retail Store at Lenox Square |
Atlanta, GA |
| Part-time Lead Cashier |
Jul 2004 - Present |
| Part-time Mac Specialist |
Apr 2002 - Jul 2004 |
- Presented how-to classes and demonstrations in in-store theatre
- bi" Ensured that customers were purchasing the complete solution for their needs
- Selected as "Best of Brand" by peers (Q3 2002)
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