myke olson 385 N 3rd St #A3 San Jose, CA 95112 mykeolson@usa.net 404.357.8001 http://myke.olson.name/resume.html summary: I excel at working in fast-paced and dynamic environments. I pride myself on my work and put a strong emphasis on usability and documentation of my tools. I am looking to obtain a challenging position where I can utilize and expand my current skill set while having fun at work and advancing my career. education: Georgia Institute of Technology, Atlanta, GA - December, 2002 B.S. in Computer Science, Specializations in Networking & Telecom and User Interface Design Minor in Performance Studies technical proficiencies: * Perl programming, including designing CGI's, using DBI with Oracle and MySQL, and writing adhoc tools to make my co-workers' lives easier * Linux, Solaris, and MacOS X sys admin * Netcool/Omnibus and ISM administration additional experience: * Shell script, C, Java * RRD Tool, MRTG, Sitescope, Nagios * Sendmail and Postfix mail server setup and optimization * Apache and iPlanet web server configuration * Bugzilla and Remedy bug / ticket tracking * Majordomo and Mailman mailing list administration managerial experience: * Trained / mentored 2 new-hires on procedures and best practices (Apple B&I) * Supervised daily operations for 9 people on 24/7/365 schedule (Turner NOC) * Hired 3 of 5 new staff in '05 without using recruiters, saving $75,000 annually * Supervised cashiers at POS providing overrides and assisting with customer service issues (Apple Retail) careers: Apple Inc. - Cupertino, CA Build Engineer, Build & Integration for Mac OS X / iPhone / AppleTV May 2006 - Present * Built software for, controlled content for, and coordinated with the developer tools team to release the first SDK for the iPhone and iPod touch * Worked as the primary build engineer for project to transition to 4-way Intel processors as well as numerous other CPU Software projects and updates * Brought iPhone build system into SOX compliance by developing tools to integrate with existing archive database * Designed and implemented a visual web-based view to show build progress Turner Internet Technology (CNN.com, Money.com, SI.com, NASCAR.com, CartoonNetwork.com, HBO.com, GameTap, etc.) - Atlanta, GA Team Lead, Internet Operations NOC -- Feb 2005 - Present Systems Engineer, Enterprise Systems -- Jan 2003 - Feb 2005 Co-op, Enterprise Systems -- Jan 1999 - Jan 2003 * Lead group responsible for monitoring applications, servers, and networking for 2000 hosts located in 3 datacenters. Managed day-to-day relationships with external customer service firm and over 40 clients. * Initiated, designed, and oversaw $350,000 NOC redesign to improve monitoring functionality, customer service, and capacity. Project was completed on time, on budget, and with minimal impact to daily operations. * Completely re-developed in-house monitoring tools to support being configured from a web interface, tied in with the Server Inventory. * Published over 232-pages of documentation on Inventory and Monitoring tools. * Implemented fresh install of Netcool/Omnibus 3.6, including setup of Syslog and SNMP Trapd probes and auto-updating ISM configs * Developed several applications for in-house use, including sending mass one-time e-mails, posting operational documentation to intranet, etc. Apple Retail Store at Lenox Square - Atlanta, GA Part-time Lead Cashier -- Jul 2004 - Present Part-time Mac Specialist -- Apr 2002 - Jul 2004 * Presented how-to classes and demonstrations in in-store theatre * Bridged the gap between technical features and customer's needs * Selected as "Best of Brand" by peers -- Q3 2002 affiliations: Atlanta Network Systems Mgmt (ANSMTUG), Leadership Committee -- Jan 2004 - May 2006 Georgia Tech Photography Club, President -- 2001 - 2002 Association for Computing Machinery, Member -- 1998 - 2002